運送規則

Shipping Policy

 

國際客戶

  •  若您為國際客戶，在操作上有任何問題，請聯絡我們的 FB 粉絲專頁，我們將為您服務。 

International Customers

  • If you are an international customer and encounter any issues, please contact us via our Facebook Page, and we will be happy to assist you.

 

 

配送方式

  • 中華郵政宅配：運費依重量計算，請參照郵局公告（僅限 20 公斤以內）。
  • 全家、7-11 超商取貨付款：運費 60 元。若為貓砂，一包以上或超過 5 公斤，客服將通知改以宅配寄送。

Delivery Methods

  • Chunghwa Post Home Delivery: Shipping fees are calculated based on weight according to the official postal rate chart (limited to parcels under 20 kg).
  • FamilyMart / 7-Eleven Store Pickup with Cash on Delivery: Flat rate NT$60. For cat litter orders: if the order is more than one pack or exceeds 5 kg, customer service will notify you to switch to home delivery.

 

 

出貨時間

  • 訂單於付款完成後，系統會在 3 個工作天內安排出貨。
  • 若遇訂單量過多，可能需再等待 3–5 個工作天。

     Order Processing

  • Orders are processed and shipped within 3 business days after payment is completed.
  • If there is a high volume of orders, an additional 3–5 business days may be required.


 

配送時間

  • 國內：出貨後約 2–3 個工作天送達(不含假日)。
  • 國外：出貨後約 7–14 個工作天送達(不含假日)。
  • 國定假日及週末不配送。

    Delivery Timeframe

  • Domestic: Approximately 2–3 business days after shipment(excluding holidays).
  • International: Approximately 7–14 business days after shipment(excluding holidays).
  • No deliveries on weekends or national holidays.

 

 

注意事項

  • 請務必填寫正確的收件地址、收件人及聯絡電話。
  • 若指定超商整修或停業，客服會通知更改門市。
  • 特殊需求請於訂單備註填寫完整。
  • 若確定無法收貨，請透過粉絲專頁或官方 LINE@ 私訊（需提供訂單編號），客服將於工作日回覆。
  • 因收件資料填寫不完整造成延遲，恕無法提供賠償。

​​​​​​​     Important Notes

  • Please ensure that the recipient’s name, address, and phone number are filled in correctly.
  • If the designated convenience store is under renovation or temporarily closed, customer service will contact you to update the pickup location.
  • For special requests, please provide complete details in the Order Remarks section.
  • If you are unable to receive your package, please contact us via our Facebook page or official LINE@ (provide your order number). Customer service will reply on business days.
  • We are not responsible for delays caused by incomplete or incorrect shipping details.

 

 

客服服務時間

  • 週一至週四 09:00–18:00（若遇國定假日則暫停服務）。

​​​​​​​     Customer Service Hours

  • Monday – Thursday, 9:00 AM – 6:00 PM(GMT+8)
  • Closed on national holidays.

 

退換貨說明

Return & Exchange Policy

 

依臺灣《消費者保護法》規定，商品簽收翌日起為七天之鑑賞期，每一筆訂單皆可免運換貨乙次，欲退購者請於七日內提出，逾期恕不受理。

 

In accordance with Taiwan’s Consumer Protection Act, customers are entitled to a 7-day appreciation period starting from the day after receiving the product. 

Each order is eligible for one free exchange with shipping included. 

Requests for returns must be submitted within 7 days of receipt. Late requests will not be accepted.

 

申請流程

  1. 透過粉絲專頁私訊小編，並說明需求：「我要申請退換貨」。
  2. 客服會提供指定門市或收貨地址。
  3. 確認商品完整無污損後，妥善包裝，並透過 7-11 店到店、全家店到店或宅配寄回。
  4. 務必拍照上傳「運費紙本收據」，需清楚顯示金額。

​​​​​​​     Application Process

  • Contact us via our Facebook page and state your request: “I would like to request a return/exchange.”
  • Customer service will provide the designated store or return address.
  • Confirm that the product is in brand-new condition without stains or damage, repack it properly, and return it via 7-Eleven Store-to-Store, FamilyMart Store-to-Store, or home delivery.
  • Be sure to take a clear photo of the shipping receipt showing the fee and upload it via Facebook message.

 

退款資訊

  • 需提供：訂單編號、收款人戶名、銀行名稱、分行名稱、帳號。
  • 客服收到退貨商品後，會將商品金額與運費一併退款，並通知查帳。

​​​​​​​     Refund Information

  • Please provide: order number, account holder’s name, bank name, branch name, and bank account number.
  • Once the returned item is received and verified, the product cost and return shipping fee will be refunded. Customer service will notify you once the refund has been processed.

 

退換貨限制

  • 商品必須保持全新狀態與完整包裝（含商品本體、配件、包裝）。
  • 因人為因素造成缺件、破損、受潮或保存不當者，恕不受理退貨。

​​​​​​​     Restrictions

  • The appreciation period is not a trial period. Returned items must be in brand-new condition with complete packaging (including the product itself, accessories, and packaging).
  • Returns will not be accepted if the product is missing components, damaged, stained, damp, or improperly stored due to human factors.

 

新品瑕疵免費更換

  • 若遇新品或運送瑕疵，請於簽收翌日起 7 天內提出，可免費換新。
  • 瑕疵定義：
    • 內容物或零件缺漏不完整
    • 包裝嚴重變形或損壞
    • 商品嚴重汙損或印刷缺漏

​​​​​​​     Defective Products – Free Replacement
If a product defect or shipping damage occurs, please submit a request within 7 days of receipt for a free replacement.
Defects are defined as:

  • Missing or incomplete parts/components.
  • Severely deformed or damaged packaging.
  • Significant stains, dirt, or printing errors.
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